Privacy Policy

Better eSolution (BES)
Privacy Policy
Effective Date: February 1, 2026

Better eSolution (“BES,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at betteresolutions.com (the “Site”) and when you purchase or use our software (“Software”) and IT services (“Services”). This Privacy Policy is incorporated into and is subject to our Terms of Service.

By using our Site, Software, or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Software or Services.

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our Site, Software, and Services, including:

A. Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Contact Information: Name, email address, postal address, and telephone number
• Account Information: Username, password, and security questions
• Billing Information: Credit card numbers, bank account information, billing address, and payment history
• Domain Registration Information: Domain names, registrant information, administrative contacts, and technical contacts
• Identity Verification Information: Government-issued identification and business documents as may be required for verification purposes

B. Usage Data

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include:

• Device and browser information (IP address, browser type, operating system)
• Usage information (pages viewed, time spent, links clicked)
• Referral sources (websites that directed you to our Site)
• Service usage data (bandwidth consumption, storage utilization, service performance)

C. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary for the Site to function properly
• Performance Cookies: Help us understand how visitors interact with our Site
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about Site usage to improve our services

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our Software and Services
• Account Management: To create and manage your account, process registrations, and authenticate users
• Payment Processing: To process transactions, send invoices, and collect payments
• Customer Support: To respond to your inquiries, provide technical support, and resolve disputes
• Communications: To send administrative information, service updates, security alerts, and promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights
• Fraud Prevention: To detect, prevent, and address fraud, security breaches, and other harmful activities
• Analytics: To analyze usage patterns, improve our Site, Software, and Services, and develop new features
• Business Operations: To manage our business operations, including auditing, data analysis, and internal quality assurance

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

A. Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment Processors: PayPal, credit card processing companies, and banking institutions to process payments
• Domain Registries: Domain name registries and registrars for domain registration services
• Hosting Providers: Cloud service providers and hosting companies that store and process data
• Analytics Providers: Companies that provide analytics and usage tracking services
• Customer Support Tools: Help desk software and customer relationship management systems

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

B. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. This includes:

• Complying with court orders, subpoenas, or other legal processes
• Responding to government requests or investigations
• Enforcing our Terms of Service and other agreements

C. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or use of your personal information.

D. With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

E. Public Information

Certain information related to domain name registrations may be publicly available through WHOIS databases as required by domain registration policies. This may include registrant name, address, email, and phone number unless privacy protection services are utilized.

4. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure servers with firewall protection and intrusion detection systems
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure payment processing through PCI-DSS compliant payment processors

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your computer or device.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Transaction Records: Retained for at least seven (7) years for accounting, tax, and legal compliance purposes
• Customer Support Records: Retained for a reasonable period to address ongoing issues and improve services
• Usage Data: Aggregated and anonymized usage data may be retained indefinitely for analytics purposes

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and regulations.

6. YOUR PRIVACY RIGHTS

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

A. General Rights

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information, subject to certain exceptions
• Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format
• Right to Object: Object to the processing of your personal information for certain purposes

B. California Residents (CCPA Rights)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• Right to Know: Request information about the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collection, and the third parties with whom we share it
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out of Sale: We do not sell your personal information. If our practices change, we will update this Privacy Policy and provide you with the right to opt-out
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights

C. European Union Residents (GDPR Rights)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Withdraw Consent: Withdraw your consent to data processing at any time
• Right to Restriction: Request restriction of processing of your personal information
• Right to Lodge a Complaint: Lodge a complaint with your local data protection authority
• Right to Object to Automated Decision-Making: Object to decisions based solely on automated processing

D. How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the information in Section 11. We will respond to your request within the timeframe required by applicable law (typically 30-45 days). We may need to verify your identity before processing your request.

You may also update your account information by logging into your account on our Site.

7. CHILDREN’S PRIVACY

Our Site, Software, and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our Site or through our Services. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information promptly. If you believe we might have information from or about a child under 18, please contact us using the information in Section 11.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, stored, and processed in the United States and other countries where our servers and service providers are located. These countries may have data protection laws that are different from the laws of your country. By using our Site, Software, or Services, you consent to the transfer of your information to the United States and other countries. We take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

9. THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to third-party websites and services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our Site with a new “Effective Date”
• Sending an email notification to the email address associated with your account
• Displaying a prominent notice on our Site

Your continued use of our Site, Software, or Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically. The most current version will always be posted on our Site at betteresolutions.com/privacy-policy.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Better eSolution
Attn: Privacy Officer
11301 W Olympic Blvd,
Email: privacy@betteresolutions.com
Website: betteresolution.com

12. ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS

This section provides additional information required by the California Consumer Privacy Act (CCPA).

A. Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, postal address, IP address, account name)
• Financial information (credit card numbers, bank account information)
• Commercial information (purchase history, transaction records)
• Internet or network activity (browsing history, usage data)
• Geolocation data (IP-based location)

B. Sources of Personal Information

We collect personal information from:

• Directly from you (account registration, purchases, communications)
• Automatically through your use of our Site and Services (cookies, usage data)
• Third-party service providers (payment processors, domain registries)

C. Business or Commercial Purposes for Collection

We collect personal information for the business and commercial purposes described in Section 2 of this Privacy Policy.

D. Categories of Third Parties with Whom We Share Personal Information

We share personal information with the following categories of third parties:
• Service providers (payment processors, hosting providers, analytics providers)
• Domain registries and registrars
• Government entities and law enforcement (when required by law)
• Business partners (with your consent)

E. Sale of Personal Information

We do not sell personal information. We have not sold personal information in the past 12 months.

F. California “Shine the Light” Law

California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.